consultation services are confidential and emerge from the motivational
intent of helping business leaders and their companies to develop a more
substantive and comprehensive understanding of the psychological components
of business life, as well as the ability to put that understanding into
organizational change efforts begin with an assessment of the company to
determine its unique history and to accurately define the scope and depth
of the strengths and problems the company is dealing with. Without accurate
assessment, it is difficult to effectively design suitable solutions to
the challenges your company faces.
particular assessment process has been developed and refined by Wild Swan
Resources over the past twenty years. Assessment procedures include individual
and small group interviews and, as appropriate, surveys. The assessment
process yields a comprehensive written report of your company in relation
to the central issues under review, along with precise sets of recommendations
intervention process emerges from the assessment procedure and is designed
in conjunction with key players. All interventions are internally driven
rather than imposed and can include many differing kinds of activities
that are focused on building the company's psychological and emotional
competence and wisdom. Typically interventions are designed to impact
the three major systems within a company, which are the Organizational
System, the Interpersonal System and the Intrapersonal System.
Includes organizational design, formal roles and job design, policies
and procedures, the performance appraisal system, career advancement system,
reward system, formal team meetings, leadership and decision making functions.
Interpersonal System: Refers
to how people actually interact with one another. This includes effective
and ineffective habits of relationship that facilitate or hinder job and
organizational performance. It also includes both formal and informal
Intrapersonal System: Refers
to each leader and employee's own personal and unique ways of perceiving
and approaching their job and the various work relationships they encounter.
This includes their past history, attitude, degree of self awareness,
motivational intent, talents, strengths and limitations.
three systems are in a constant state of inter-relationship and flow,
the deepest and most sustaining kind of organizational change occurs when:
All three systems are involved
2) Different levels of the
organizational hierarchy are involved
3) Interventions are repetitive
across time, and
4) Interventions are driven
by the internal values the organization has developed
can include, but are not limited to: leadership development, organization
wide values development, individual and collective psychological/emotional
skill building, team and inter-team development, role clarification, interpersonal
and inter-departmental conflict resolution.
Many new businesses
are seeing the wisdom of creating the right psychological climate for
their enterprise from the get go. This consultation involves an envisioning
process of the values of the core founders and the attitudes as well as
practices they want to establish to foster a psychologically sound work
environment for their new company.
business partners focus on the legal aspects of their joint venture and
neglect the important psychological underpinnings of what it means to
them to be partners. Consultation for partnership formation allows them
to grapple with their values, beliefs and expectations regarding the partnership,
delineate the guidelines of how they want to work together effectively
as well as the core values they want to establish to guide their partnership
relationship and decision making practices.
It is not
uncommon for CEO's, President's or the Executive Director's of companies
or agencies to find themselves facing complex dilemmas or decisions with
extraordinary consequences, and have no one to assist them to gain perspective
or sort through the complexities of the problem they are facing. This
consultation is directed at providing a confidential and unbiased sounding
board for those top leaders.
are an MBA or hold a professional degree, learning the complex psychological
skills of true leadership can be an arduous and humbling task. Consultation
for executives centers on determining their strengths and areas for needed
development, then specific skill building in those areas. This form of
consultation facilitates the development of a deeper psychological understanding
of leadership, the executive's personal leadership style and how their
leadership actions can be tailored to benefit their company, as well as
those they lead.
This is commonly
referred to as "coaching" in our culture, but true psychological
consultation is a far deeper, richer and more sustaining endeavor. Similar
to Executive Development, Individual Consultation centers on determining
the client's goals, strengths and areas for needed development, as well
as discerning whether consultation or psychotherapy would be a more appropriate
fit. If it were determined that psychotherapy was warranted, a referral
would be made.
This can be
company specific, such as leadership groups that meet regularly for group
consultation on leadership skills, or group specific, such as a Board
of Directors wanting to enhance their efficiency and effectiveness.
new to the field or those who provide a different kind of expertise can
benefit from receiving consultation that deepens their understanding or
their role as consultants, as well as facilitating the maturation of their
abilities to provide sound, ethical and wise services to their clients.
is designed to help a consultant who is working directly with a client
organization. Often consultants have no one to talk with to help them
sort out and gain perspective regarding ways they might be getting caught
in the client's problems or even contributing to the problems they are
trying to help the client resolve.
experiences are designed with the specific needs of the company in mind.
These include, but aren't limited to, personal skills training, understanding
the change process, personal responsibility, goodwill, effective communication,
effective teamwork, innovation and excellence, stress management, conflict
resolution, ethics and integrity, effective leadership, and supervision
from a psychological perspective.
Specific Training Videos
these videos are designed to facilitate the company's ability to train
current employees and orient new employees to the company's value system.
can range from keynote addresses for annual gatherings, to small intimate
talks for a select few. Typically they are geared to the unique needs
of the sponsoring body. Topics are far ranging and can include (but aren't
limited to): Fast, cheap and easy: values in contemporary America;
Understanding and navigating change; The true meaning of success; Goodwill
is good business; Understanding the real bottom line; Leadership from
the inside out; Reason and Experience: The soft underbelly of life; The
value of inner development for today's leader; Cultivating wisdom in business
from one-shot training or presentation experiences in that they allow
the attendees to develop and deepen their understanding of a subject area
over time. Topics can include those listed under "Presentations"
or be tailored to the specific interests of the seminar sponsor.
Resources or another entity can sponsor "Invitation Only" events.
These events are unique experiences in which leaders from diverse businesses,
but who share a common interest, are invited together for a deeper level
of inquiry regarding a particular question relevant to the cultivation
of wisdom in business. Typically, these events are small and select; and
provide leaders with the opportunity to both network and engage in a more
substantive conversation than is usually afforded in a broader venue.